Up to 7 days prior to departure the refund is 100% for all services.
Up to 3 days prior to departure the refund is 50%.
Cancellations received less than three days prior to departure will be charged full price.
In case of medical problems or death the refund is 100% regardless of the refund policy. For this refund you just prove the case with generally requested documents (scanned medical or other documents). The refund is made within 8 working days after cancellation is proved.
To request a refund please send us a mail to firstname.lastname@example.org